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Hello. I wanted to first say thank you for all your hard work on the accessible chicago site. Very helpful. My husband has a chest level paralysis and so he uses a wheelchair. We visit Chicago about twice a year for professional conferences. Several years ago we went to the Shedd Aquarium. We found it to be the least accessible museum we had ever visited (we go to quite a few). We couldn't find our way around; when we would ask a hapless employee would point us towards a staircase. It was so frustrating we left after 45 minutes of walking around in circles (I think there was an elevator out of order also that day). I wrote and asked for a refund, my letter was completely ignored. Now we have two toddlers and we would really like to take them when we come back to Chicago the end of this month. I wrote asking if they could explain or send a map about how to get around using a wheelchair, they sent me a map, but it didn’t have accessibility info. Then I wrote asking for the contact information for the person in charge of accessibility issues for the museum. This was also ignored. At this point I do want to give up, but also we just want to take the kids there (our 2 year old LOVES fish). I was wondering if you could give any advice about getting around without stairs or if you had the contact information to the person who would at Shedd? Thanks for your time Carrie